TotalInvoice Terms of Service
Last updated: 12 November 2026
These terms govern your use of TotalInvoice, a commercial-invoice generation service built and operated by Managed Cloud Solutions Limited (“we”, “us”, “our”), a company registered in England and Wales. TotalInvoice is available as a Shopify app and as a WordPress/WooCommerce plugin (together, the “Service”). By installing, activating or connecting the Service to your store, you agree to these terms.
What the Service does
TotalInvoice generates branded commercial invoices and customer-safe copies for your orders, using customs and supplier details you provide (HS codes, country of origin, composition, manufacturer details, EIN/CAIN, VAT/EORI numbers, and similar). The invoice generation and PDF rendering run on our hosted service; the Shopify app or WooCommerce plugin on your store is a client that sends and retrieves this data on your behalf.
Your responsibilities
You’re responsible for the accuracy of the customs and supplier data you enter – HS codes, country of origin, manufacturer details, your VAT/EORI/EIN/CAIN numbers, and anything else that appears on a generated invoice. TotalInvoice helps you apply this data consistently and flags common gaps, but it does not provide customs, tax or legal advice, and we are not responsible for customs delays, duties, fines or other consequences arising from incorrect data you supplied or approved. You’re responsible for keeping your store’s connection to the Service (API keys, account access) secure.
Plans, pricing and the WooCommerce early-access period
The Shopify app is offered on the plans described at managedcloudsolutions.co.uk/totalinvoice, billed through Shopify’s own billing system. The WooCommerce plugin is currently offered free of charge during its early-access period ahead of a full WordPress.org listing; we’ll give reasonable notice on this page and in the plugin before introducing any charge for it.
Data and privacy
What data the Service accesses, stores and shares, and for how long, is set out in full in our Privacy Policy, which forms part of these terms.
Availability and changes
We aim to keep the Service available and reliable, but don’t guarantee uninterrupted uptime – invoice generation depends on our hosted backend being reachable from your store. We may update or change features of the Service over time; where a change would remove or materially reduce a feature you rely on, we’ll aim to give reasonable notice.
Liability
The Service is provided “as is”. To the maximum extent permitted by law, we exclude all warranties beyond those that cannot be excluded, and our total liability to you arising from or in connection with the Service is limited to the fees you’ve paid us for it in the 12 months before the claim arose (which, for the WooCommerce plugin’s free early-access period, is £0). We are not liable for indirect or consequential losses, including lost profits, lost orders, or customs penalties, except where such exclusion isn’t permitted by law.
Termination
You can stop using the Service at any time by uninstalling the app or plugin. We may suspend or terminate access to the Service if it’s used in a way that breaches these terms, applicable law, or the Shopify App Store or WordPress.org plugin directory guidelines. What happens to your stored data when you stop using the Service is set out in the Privacy Policy.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them, except where you’re entitled to bring a claim in your own local courts under mandatory consumer protection law.
Contact
Questions about these terms: support@totalinvoice.co.uk.
Changes to these terms
If we make a material change to these terms, we’ll update this page and change the date at the top.